Terms & Conditions of Trading: TERMS & CONDITIONS

Delivery
Due to the valuable nature of our products, all of our deliveries require a signature and will be sent by Royal Mail Recorded Delivery or Special Delivery if requested on order form. We strongly recommend the use of Special Delivery for more valuable items as this is both insured and easier to track in transit.

Delivery timings
The majority of orders are despatched within 48 hours of receiving your order and payment. However, in the circumstances of a piece being out of stock we will give you an estimated delivery time when you place your order. We only take payment for goods at the time of despatch (except for engraving, see below). Special commissions may take up to 60 days, but you will be advised at the time of ordering.

Returns
If you are not satisfied with any product, for any reason, simply return it to us, ideally within 14 days, in its original condition for a refund or a replacement. Obviously we appreciate that in the run up to Christmas you may be buying well in advance and presents may not be opened until weeks later - in which case just return items to us as soon as practical in January. Please pack carefully. We do not refund postage on returns for exchange or refund.

Made to order & engraving conditions
For made to order and some engraved items, full payment in advance is required. Our normal full refund returns policy does not apply to specially commissioned pieces or items from the catalogue which have been engraved or modified to meet customer requirements. In the circumstance that work on the piece has commenced or been completed, we guarantee a minimum 20% refund. This may be greater if the silversmith is able to recover all or part of the work undertaken, and will be at our discretion.

Damage in transit or faulty items
In the case of delivery damage or an item being found faulty, please try to inform us within 48 hours of receipt (by telephone or email) and arrange for the item and any damaged in transit packaging to be returned to us in the condition received. In this circumstance, the item will be replaced or refunded and your postal expenses refunded.

Prices and descriptions
All sizes and weights given are averages. As many pieces are handmade, slight variations from the examples shown in the catalogue are possible. Prices shown in our mail order catalogue are valid until the date quoted in the terms on the order form page. All prices online and in the printed catalogue include VAT at the prevailing rate (currently 20% Jan 1st 2011).

We reserve the right to alter prices should the rate of VAT change.

Privacy policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us. We do not supply your email addresses to any other company.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.